The catering industry, especially fast food, is getting faster and faster. The use of touch screen technology allows consumers to order food with their fingers. As a result, there is no longer a long line in the restaurant, even during peak meal times. The staff who used to accept orders at the cash register are now rescheduled to the food preparation area, where the number of staff has doubled.
The touch screen has changed the way of serving consumers. The touch screen is unstoppably accepted by people and loved by consumers and employees.
Consumers order food through the touch screen installed on the restaurant counter. A speaker is installed on the system to enable the touch screen to talk to consumers. For example, after the consumer chooses, the system will suggest "press OK to confirm, or press GO BACK to change the order." After the order is entered, it will be displayed on the kitchen screen immediately, and the staff will distribute food in the kitchen.
Consumers like efficient and fast service. The McDonald's self-service ordering machine allows consumers to enter the menu in a few seconds when they come over. After a while, they sit down and eat, or they leave with a bag of food in their hands.
While consumers get fast service through the touch screen, workers also simplify work procedures and they serve.
עבודה מהירה יותר, אבל פחות קשה. לדוגמה, עובדי מטבח אינם צריכים עוד לזהות הזמנות משורבטות בכתב יד, ורק צריכים להתייחס לתפריט המותקן על מסך התצוגה במטבח, ולבטל בלבול ובזבוז זמן. מחשב המגע מחובר ישירות למערכת חלוקת משקאות. כאשר המשקה נמזג מאקדח המשקה, המערכת יכולה לרשום אוטומטית את דמי המשקה לתשלום במסוף מסך המגע של הברמן. מערכת זו מפחיתה את מספר ההקשות בשימוש על ידי ברמנים ומאיצה את שירות הלקוחות. בעבר, אנשים שעבדו בדלפק היו צריכים
A list is input from the keyboard into the computer and then the total is calculated. Now, each guest is numbered on the touch screen. Once the customer gets the food and is ready to pay, the order number is immediately entered into the cash register, and the screen immediately shows the total value. For workers working at the cash register, no mistakes can be made and the work becomes simpler.
In addition, the touch screen is more flexible because it eliminates the process of inputting and outputting charts through the keyboard. For example, at ten thirty every morning, the touch screen will automatically change the breakfast menu to the lunch menu. This flexibility allows restaurant and bar managers to avoid unnecessary confusion and enables them to focus more on serving customers.
The touch screen is intuitive and easy to use, which greatly shortens the training time for workers. In industries marked by mobility, shortening the training time has many benefits, especially when the hotel manager has no time for training at all. The most effective point-of-sale self-service system is that it is easy to use even if the user is not trained much. The touch screen interface has played a very important role in making it so simple. The touch screen hides the complex work inside the self-service kiosk system, allowing users to focus on the important issue, namely, serving consumers.
